Welcome to Festive Holiday Lights website and services.
Festive Holiday Lights is committed to protecting the privacy of our users and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your information and how we will treat it.
1. Information We Collect
We may collect personal information that can identify you such as your name, email address, phone number, property address, and contact details, as well as other information that does not identify you. When you access our website or use our services, you may provide us with personal data voluntarily, such as when you:
Request a quote or consultation for holiday lighting services
Use our contact forms or request information
Subscribe to our newsletter or promotional communications
Schedule an installation or service appointment
Participate in surveys or provide feedback
Engage with our content or services
Additionally, we automatically collect certain information when you visit, use, or navigate our site. This may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our site, and other technical information.
2. Use of Your Information
Having accurate information about you permits us to provide you with excellent holiday lighting services and a customized experience. Specifically, we may use information collected about you to:
Provide and deliver our holiday lighting installation and maintenance services
Create and manage your account and service agreements
Process quotes, appointments, payments, and other business transactions
Communicate with you regarding our services, scheduling, or business matters
Send service reminders, maintenance notifications, and seasonal communications
Deliver promotional information about our holiday lighting services
Customize and personalize your service experience
Respond to your inquiries and provide customer support
Comply with legal obligations and assist law enforcement when required
Prevent fraudulent activities and protect against security threats
Gather feedback to improve our services
Notify you of updates to our services or this policy
Perform other legitimate business activities related to our holiday lighting services
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our users or the public.
Service Providers and Partners: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, scheduling systems, email delivery, hosting services, and customer service.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with your explicit consent or at your direction.
4. Tracking Technologies
Cookies and Similar Technologies: We use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize your experience and improve our services. These technologies help us:
Remember your preferences and settings
Analyze website traffic and user behavior
Deliver personalized content
Improve our website functionality and performance
By accessing this website, you consent to the collection and use of your information by these technologies. You can control cookie settings through your browser preferences.
5. Security of Your Information
We implement appropriate administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of sensitive data in transit and at rest
Regular security assessments and updates
Access controls and authentication procedures
Employee training on data protection practices
While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
The right to access, update, or delete your personal information
The right to restrict or object to certain processing of your information
The right to data portability
The right to withdraw consent where processing is based on consent
To exercise these rights or if you have questions about your personal information, please contact us using the information provided below.
8. Policy for Minors
We do not knowingly collect personal information from individuals under the age of 16. If you become aware of any data we have collected from someone under age 16, please contact us using the contact information provided below, and we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:
Festive Holiday Lights [email protected]
11. SMS/Text Messaging Policy
By providing your phone number on our website or through our services, you consent to receive text messages (SMS/MMS) from Festive Holiday Lights. These messages may include information about quotes, appointment reminders, scheduling updates, service notifications, promotions, and other related communications.
Message frequency varies. Message and data rates may apply.
You can opt out of receiving text messages at any time by replying STOP to any message we send. After you send STOP, we may send a confirmation message to confirm your opt-out. If you want to receive messages again, you can opt back in by texting START.
We will never share, sell, rent, or disclose your mobile number to third parties for their marketing purposes
For help regarding our messages, reply HELP or contact us at
[email protected]